Privacy Policy

1. The Scope

1.1 This policy outlines the types of Personal Data the Company collects from natural individuals and how it processes, shares with third parties, secures, and otherwise handles it.

1.2 This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we have or can access.

1.3 The Policy defines "processing" as any process involving the use or collection of Personal Data. It includes the handling, structuring, and storage of Personal Data.

1.4 Our services are intended for general audiences and are not designed for use by anyone under 18. We do not knowingly collect or seek information from anyone younger than 18 years old. We also do not knowingly permit such persons to use our services. If we become aware of any information relating to children, we will delete it as quickly as possible.

2. What Personal Data Do We Have on You

2.1 When you access the service and channels, or visit our website, we collect Personal Data. We may ask for your Personal Data in certain cases.

2.2 In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. No Requirement to Disclose Personal Information

3.1 You are not required to provide Us with any Personal Data. In certain circumstances, however, you may choose not to provide Us with any Personal Data. This may prevent Us from providing the Services or prevent users from accessing the website.

4. What Personal Data We Collect

4.2 The information you provide is not personal information and cannot be used to identify you.

4.3 Personal Data we receive from you: any personal data you choose to provide to Us when you connect with a third-party online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing of Personal Data

5.1 The company processes your Personal Data for the purposes set out in this section, and in line with the applicable legal basis.

5.3 Contact us by email for further details about the processing required to protect legitimate interests.

5.4 Below is a list of the reasons and legal grounds on which we may use the information you provide to us:

6. Transfer of Personal Data to Third Party

6.1 The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, as well as user experience analysis.

6.2 You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these cases, we will share the Personal Data you provide to Us with third-party trading platforms. The use of your Personal Data is subject to their privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with related entities or business partners. This may provide the Company with the resources it needs to enhance and improve the products and services it offers its customers.

6.4 Where necessary to protect the rights of third parties or assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with prospective investors or buyers, or with lenders to the Company or any other company in the group, if the same transaction occurs (including the transfer or sale of assets belonging to the Company or any other company in the group) or as part of any merger, restructuring, consolidation or bankruptcy of the Company or any other business in the group.

7. Cookies and Services from Third Parties

7.1 Third-party services, such as those that provide advertisements on our website or analytics companies, may be used. These companies may also use cookies or other technology.

7.2 Cookies are small text files placed on your device whenever you visit or access the website. They are used to collect information about your preferences and browsing habits, improve your user experience, remember your preferences, and tailor the products and services you may enjoy. Cookies are also used for statistics and analytics.

7.3 Certain cookies we use are session cookies. They are temporarily downloaded to your device and remain there for a short time before you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period of time after you close your browser. They are used to help the Website recognize you as a returning user and allow users to return to the website.

7.5 However, please note that some or all of the Website's functions and features may not work as you expect if this happens.

Online Tracking Notice: This service does not currently support do-not-track signals.

8. Retention of Personal Data

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purpose of processing Personal Data, as described in this Policy, or for longer periods as permitted by applicable law, regulations, policies, and orders.

8.2 We'll share your information with third-party trading platforms for a period of 12 months. If you agree, we'll continue sharing your data for another 12 months.

8.3 We regularly review the Personal Data we retain to ensure it is no longer needed.

9. International Transfers

9.1 Your personal information may be transferred to other countries (i.e. your personal data may be sent to a third country or to international organizations). The Company takes all necessary steps to protect the Personal Data you provide and to ensure that data users are able to exercise their rights and access effective legal remedies.

9.3 The Company may provide information on the security measures it uses to protect your Personal Data transferred to third-party countries or international organisations. Send an email to: support@coralvaulhaven.com

10. Security of Personal Data

10.1 We take appropriate organizational and technical measures to protect Personal Data. This includes preventing the accidental or unlawful destruction, loss, or alteration of Personal Data.

10.2 We cannot guarantee or warrant that your Personal Data will remain secure without error. We also cannot be held accountable for any intangible, incidental or consequential damages arising from the use or disclosure of Personal Data. This includes, however, any Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 If legal or other obligations beyond our control apply, we may be required to share your Personal Data with third parties, such as public authorities. In these situations, we cannot control the level of security provided for your Personal Data by those third parties.

10.4 Personal Data cannot be transferred over the web in a completely secure way. The Company cannot guarantee the security of Personal Data you send to Us through the internet.

11. Hyperlinks to Third Party Websites

11.1 The website may include links to third-party sites and applications. These websites and applications are not under the Company's supervision. We are not responsible for the collection or processing of Personal Data by these sites or apps. This Policy does not apply to actions taken through such sites or apps.

11.2 When you visit any third-party websites or apps, we recommend reading their privacy policies before deciding whether to access or use their apps. We also suggest that you provide them with any Personal Data.

12. Modifications to This Policy

12.1 This Policy may be changed at any time. If we change this Policy, we will notify you of those changes by posting the updated Policy on our website.

12.2 In addition, when we make significant changes to this Policy, we will seek to inform you using the methods we believe are appropriate and will post an announcement on our website.

12.3 Any amendments, unless expressly stated otherwise, will take effect upon publication of the revised Policy.

13. Your Rights

13.1 You are entitled to ask us to confirm the accuracy of the Personal Data collected about you, correct any errors, and delete any Personal Data not required by Us. You may also restrict the scope of the types of processing of personal information.

13.2 If you are a resident of the EEA, please refer to this page. These rights are available to you in relation to the information you provide as Personal Data. You may request to exercise your rights by sending an email to the address below.

13.3 Access rights The Company may verify the accuracy of the Personal Data being processed about you. If so, you may access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The data will be made available electronically if you request it. The right to access Personal Data must not conflict with the rights and freedoms of others. If the request is detrimental to the rights and freedoms of another person or their rights, the Company may refuse to comply with the request or limit its ability to fulfill it.

13.4 Right to rectification The Company has the right to correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be corrected, taking into account the reason for processing.

13.5 Right to Erasure The following reasons apply: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no legal basis for processing; (c) You object at any time, for a reason specific to your situation, to the processing of your Personal Data based on legitimate interests pursued either by Us or by a third party; (e) Personal Data are processed unlawfully or (f) Personal Data must be removed to comply with the company's legal obligation. This right does not apply where processing is necessary (a) to comply with an obligation under European Union law or Member State law requiring such processing; or (b), to establish, exercise or defend legal rights.

13.6 Processing restrictions If you have concerns about the accuracy of your Personal Data, you can ask the Company to limit the processing of your Personal Data. If you request that Personal Data be restricted, it may only be retained with your consent, or to establish, exercise or defend legal rights, to protect the rights of another natural person, or where there is a significant public interest reason within the European Union or a Member State.

13.7 Right to data portability If processing is carried out by an automated system and is based on your consent or a contract to which you are a party, you have the legal right to receive and review the Personal Data you have provided to the Company. You are also entitled to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Your rights under the right of erasure are not affected by exercising your right to data portability. The right to data portability does not interfere with the rights or freedoms of anyone else.

13.8 Right to challenge You have the right at any time to object to any use of your Personal Data that is based on legitimate interests pursued by the Company or a third party. This includes profiling based solely on those legitimate interests. If we are able to demonstrate compelling legitimate grounds for processing your Personal Data, we may continue only if you cannot show that your rights, freedoms, or interests override those grounds, or where processing is required for the establishment, exercise, or defence of legal claims. In relation to direct marketing, you have the right at any time to object to the processing of your Personal Data.

13.9 Right to refuse consent You may withdraw your consent for Us to process Personal Data about you at any time. This will not affect the legality or lawfulness of any processing based on your consent before it was withdrawn. You are entitled to lodge a complaint with the authority that supervises you. You may also submit an appeal to a supervisory authority established by a member state to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. The laws of the European Union and Member States may limit your rights in relation to Personal Data concerning you, as described in this section 13.

13.10 We will provide the requested information in line with your rights under section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months if necessary, depending on the nature of the request and the number of requests. Within one month of receiving your request, we will inform you of any extension and the reasons.

13.11 Provided this does not conflict with the provisions of section 13 of the law, the information you request under your rights in section 13 will be provided free of charge. If the request is unjustified or excessive, particularly if repeated, We may charge a reasonable amount to cover the administrative costs of providing the information or communicating the action requested. We may also decline to act.

13.12 If we have doubts about the identity of the person who submitted your request, we may ask the person making the request to provide reasonable proof of their identity.